Refund Policy

1. Refund Eligibility

We want you to be satisfied with your OneFightMore premium subscription. Refunds are considered on a case-by-case basis within the following guidelines:

2. 7-Day Money-Back Guarantee

• Eligibility: If you purchase a premium subscription and are unsatisfied for any reason, you may request a full refund within 7 days of your purchase.
• Condition: The subscription must be unused or minimally used (limited to viewing the platform without accessing significant study content).
• Calculation: Refunds are calculated from the date of purchase, not from the date of first access.

3. Refunds After 7 Days

• Limited Access: Refunds after 7 days are considered only in cases of:
• • Technical issues preventing you from accessing the Service
• • Duplicate charges or payment errors
• • Significant service disruptions
• • Other circumstances deemed reasonable at our discretion
• Proof Required: You must provide documentation of the technical issue or error.

4. Non-Refundable Circumstances

The following conditions generally disqualify refund requests:

• You have actively used the Service for extended periods (practice tests, study sessions)
• You have accessed a significant portion of study materials or resources
• You have completed assessments, downloaded materials, or submitted assignments that count toward your progress
• You purchased the subscription for a specific exam or purpose and then changed your mind
• You are requesting a refund after your exam date has passed or after completing your study goals
• The refund request is made after 90 days from the purchase date
• Your account was terminated due to violation of our Terms and Conditions

5. Auto-Renewal Refunds

• Forgot to Cancel: If your subscription auto-renewed and you did not intend to renew, contact us within 7 days of the renewal charge. We will refund the renewal charge.
• Cancellation Confirmation: Always check your email for renewal reminders. We send notifications 7 days before renewal.

6. Coupon and Discount Refunds

• Coupon Used: If you applied a coupon or discount code, the refund will be based on the discounted amount paid, not the original price.
• Promotional Credits: Refunds of subscriptions purchased using promotional credits or gift cards are non-refundable; however, unused credits may be retained.

7. How to Request a Refund

1. Contact Support: Email support@onemorefight.com with your request
2. Provide Details: Include your account email, order ID, purchase date, and reason for refund
3. Review Process: We will review your request within 3-5 business days
4. Decision: You will receive an email notification of the decision and refund status (if approved)

8. Refund Processing Time

• Approval Timeline: Refund requests are reviewed within 3-5 business days
• Processing Time: If approved, refunds are processed to your original payment method within 5-10 business days, depending on your bank or payment provider
• Razorpay Refunds: Razorpay handles refund initiation; bank processing times vary by institution
• Holidays: Processing times may be longer during public holidays or weekends

9. Partial Refunds

• In some cases, we may offer a partial refund rather than a full refund if you have used the Service extensively
• Partial refunds are calculated as a pro-rata deduction based on the portion of the subscription period used
• Any taxes paid are generally included in the refund amount

10. Appeal Process

• If your refund request is denied, you may submit an appeal with additional information or documentation
• Appeals must be submitted within 14 days of the denial
• Our management team will review the appeal and respond within 5 business days

11. No Refunds for Cosmetic Features

Refunds are not provided for dissatisfaction with cosmetic features, user interface preferences, or features you did not use. If you have questions about specific features before purchasing, contact support for clarification.

12. Dispute Resolution

If you disagree with a refund decision, you may escalate the matter by contacting our support team. We are committed to resolving disputes fairly and transparently.

13. Contact for Refund Requests